CLIENT CARE

Frequently Asked

Orders & Payment

Orders & Payment

What payment methods do you accept?

Can I modify or cancel my order?

Do you offer bespoke commissions?

Shipping

Shipping

Do you ship internationally?

How long does delivery take?

Will I be charged customs duties?

Returns & Exchanges

Returns & Exchanges

What is your return policy?

How do I initiate a return?

Can I exchange an item?

Product & Care

Product & Care

How should I care for my Ceryssé bag?

Do you offer repairs?

Are your materials ethically sourced?

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