CLIENT CARE
Shipping & Returns
A considered path from atelier to your door — and back, when needed.
Shipping
Every Ceryssé order is prepared with care and dispatched from our atelier once it has passed its final inspection.
Dispatch
Orders are typically dispatched within 2–4 business days. Bespoke and made-to-order pieces follow the lead time shared at the point of purchase.
Delivery
Once dispatched, delivery timing depends on destination and service selected at checkout. Tracking details are shared as soon as your parcel leaves the atelier.
International orders
International deliveries may be subject to local duties, taxes, and customs processing. These charges remain the responsibility of the recipient.
Returns
We want every piece to feel right. Eligible unworn pieces may be returned within 14 days of delivery.
Conditions
Items must be unused, in original condition, and accompanied by their packaging and proof of purchase. Bespoke, personalised, and made-to-order pieces are final sale unless they arrive faulty.
Start a return
To begin, contact our concierge with your order number and reason for return. We will guide you through the next steps and provide the appropriate return address.
Care & questions
For order-specific questions, delivery updates, or guidance on caring for your piece, please contact concierge@ceryssé.com. We are here to help.
